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Knowledge base
General
Getting Started
8
2020 Printing Issue - Printer Drivers demanded
Activating Microsoft Office
Help Desk Starter Guide
How to Add ContentKeeper Certificate (macOS)
Microsoft Office products asking for password
See all 8 articles
FAQ & How To
25
Are Westside devices available for sale?
Backup Drive Comparison
Changing Audio Output in a Zoom Meeting
Connect DVD or Blu-ray player to a projector at Westside
Elmo EIT - Fixing Compatibility Issues on M1 Apple Devices
See all 25 articles
AirPlay/Apple TVs
8
AirPlay - No Audio
Airplay icon missing after Big Sur (macOS 11) update
AirPlay tips for older MacBooks
How to use AirPlay
Making VLC the default player for DVD discs
See all 8 articles
Blackboard
2
Blackboard and Accommodations on Tests
Enrolling EA / ACP / AL Teachers into Blackboard Courses
Copiers/Printers (MFPs)
6
“Remove paper from center tray” seen on Sharp Copier
How to Add Printer on a Mac at WMS
How to Add/Delete printer on a Mac
How to Print from Google Docs and not get a blank page
How to Print via Secure Print Release
See all 6 articles
Email
4
Creating a Contact List from PowerSchool in Gmail
Creating email groups in Gmail
How to import mail from a Google Takeout mbox file
Opting Out of cBay and Staff Lounge Emails
Internet/Network
5
Add more devices to approve MFA (Multi Factor Authentication)
Getting staff-level Internet access/filtering on a personal or shared device
How to connect Android phone to "WCS Wireless" wi-fi (For Staff)
Installing Internet Certificate on iPhone for staff
Youtube video unavailable or restricted
iPadOS
21
2020-21 iPad Setup Guide for Staff
Can not drag and drop objects in code building app or website
Cricut
Elementary 3rd-6th Grade Logitech iPad Keyboard Stopped Working
Elementary K-6th Student iPad Logitech Crayon Guide
See all 21 articles
macOS/MacBook
34
Adobe Creative Cloud (Mac)
Allowing QuickTime Access to the Camera and Microphone
Application can't be opened because it is from an unidentified developer.
CenturyLink No internet Fix
Character Viewer - typing special characters and emojis on Mac
See all 34 articles
Phones (School Desk Phones)
6
Accessing Voicemail Remotely
Cox Voicemail Quick Reference Guide
How to turn off Voice Feedback on Cisco 8841 phone
Quick Reference Guide for the Cisco 8841 Phones from Cox
Tutorial for the Cisco 8800 series phones
See all 6 articles
Smartboards
2
Problems with writing on Smartboard
SmartBoard with Catalina
Google
4
Google Chrome App Quit Unexpectedly Solution
Google Classroom Guardian Email Summaries
Google Image Search for Free Use images and how to copy into another application
Solution to "can not view jpeg in Google classroom using Safari."
Help Desk Software
by Freshdesk