Westside Schools

Getting Started 8

• 2020 Printing Issue - Printer Drivers demanded
• Activating Microsoft Office
• Help Desk Starter Guide
• How to Add ContentKeeper Certificate (macOS)
• Microsoft Office products asking for password

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FAQ & How To 23

• Are Westside devices available for sale?
• Backup Drive Comparison
• Changing Audio Output in a Zoom Meeting
• Faded or muted pictures in PowerSchool seating chart
• Forwarding All Incoming Calls using your Westside Cisco IP Phone

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AirPlay/Apple TVs 7

• AirPlay - No Audio
• Airplay icon missing after Big Sur (macOS 11) update
• AirPlay tips for older MacBooks
• How to use AirPlay
• Making VLC the default player for DVD discs

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Blackboard 2

• Blackboard and Accommodations on Tests
• Enrolling EA / ACP / AL Teachers into Blackboard Courses

Copiers/Printers (MFPs) 6

• ​“Remove paper from center tray” seen on Sharp Copier
• How to Add Printer at WMS
• How to Add/Delete printer on a Mac
• How to Print from Google Docs and not get a blank page
• How to Print via Secure Print Release

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Email 4

• Creating a Contact List from PowerSchool in Gmail
• Creating email groups in Gmail
• How to import mail from a Google Takeout mbox file
• Opting Out of cBay and Staff Lounge Emails

Internet/Network 5

• Add more devices to approve MFA (Multi Factor Authentication)
• Getting staff-level Internet access/filtering on a personal or shared device
• How to connect Android phone to "WCS Wireless" wi-fi (For Staff)
• Installing Internet Certificate on iPhone for staff
• Youtube video unavailable or restricted

iPadOS 12

• 2020-21 iPad Setup Guide for Staff
• Elementary 3rd-6th Grade Logitech iPad Keyboard Stopped Working
• Elementary K-6th Student iPad Logitech Crayon Guide
• Elementary Printing From an iPad
• Fixing the FileMaker Go app on iPadOS 14

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macOS/MacBook 31

• Adobe Creative Cloud (Mac)
• Allowing QuickTime Access to the Camera and Microphone
• Application can't be opened because it is from an unidentified developer.
• CenturyLink No internet Fix
• Character Viewer - typing special characters and emojis on Mac

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Phones (School Desk Phones) 4

• Accessing Voicemail Remotely
• Cox Voicemail Quick Reference Guide
• Quick Reference Guide for the Cisco 8841 Phones from Cox
• Tutorial for the Cisco 8800 series phones

Smartboards 2

• Problems with writing on Smartboard
• SmartBoard with Catalina

Google 3

• Google Classroom Guardian Email Summaries
• Google Image Search for Free Use images and how to copy into another application
• Solution to "can not view jpeg in Google classroom using Safari."